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Welcome to My Workspace!

Create an account to access these benefits:

  • Save part pages
  • Save Data Sheets and other files
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  • Share folders with colleagues
  • Organize secure documents for easy access
  • "Follow" parts to see alerts and updates

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My Folders

Your workspace is your area to organize and save part pages, data sheets, and links for easy access in the future. You can even start by saving some of the pages you've recently accessed below:

Remote Access Standard Page Save
My Workspace

Micron Remote Access

Remote Access enables you to use a computer or laptop to connect to the Micron network from a location other than a Micron site. The information on this site is intended to assist you with your initial setup of required Remote Access applications that will ensure connectivity to the Micron network. Read through the tabbed information below for details.

You must be an authorized user of this site - Any unauthorized access or use of this site, and the applications available from this site, is strictly prohibited. Users are subject to having their activities on this site monitored and recorded. Anyone using this site or the applications available from this site expressly consents to such monitoring. If there is evidence of possible criminal activity, Micron may provide that evidence to law enforcement officials.

リモートアクセスについて(日本語で読む)

Remote Access Overview

How Remote Access Works

Micron’s Remote Access program provides connectivity to Micron resources while using a remote PC, laptop, or mobile device. Micron uses the RSA SecurID user system (SoftIDs and SecurID hardware fobs) to authenticate remote users into Micron’s network. Once authenticated, there are several ways to connect: Citrix, Cisco AnyConnect, and Outlook Web Access (OWA).

Prerequisites to Using Remote Access

IMPORTANT: Prerequisites MUST be completed while you are physically located at a Micron site.

  • You must already have Remote Access approval and an RSA SoftID (or a SecurID hardware fob).
    • How to Get Remote Access and a SoftID:  Use the Remote Access Request in Remedy to request both remote access to Micron’s network and a SoftID.  Note:  If you require a SecurID hardware fob, contact the IS Service Desk directly (this applies to Unix and Linux users).
    • What to Expect: Be aware that it can take some time for your request to be fulfilled. When your SoftID is issued, you will receive instructions for using the software token application. Be aware that part of the setup requires an authentication process which must take place at a Micron workstation.
    • Additional Information:  If you already have a SecurID hardware fob, you can use it, but you are encouraged to request a SoftID, because they are easier for Micron to manage.
  • You must be able to access the Internet from the computer or device that you are using.
    • How to Get Access to the Internet:
      • Use a hard-wired connection – A wired connection means that your computer or device is physically plugged into a jack, typically via an Ethernet cable, that accesses a network.
      • Use a wireless connection - A wireless network allows wireless devices, such as laptops, to connect to a wired network within a building or campus.
  • If using a non-Micron managed computer, laptop, or mobile device, you must have Remote Access available in your Citrix account.
    • How to Verify Remote Access is Available to you via Citrix: While you are physically located at a Micron site, in the URL address field of your browser, type “https://apps.micron.com” and then press enter on your keyboard. Verify the My Applications tab has Remote Desktop displayed as an option. If the Remote Access application does not display, click the Applications Catalog & Contents tab, and then navigate to the Remote Desktop icon. Click the icon to open Remedy. Submit the request for the Remote Access application in Citrix. You should also verify that you are part of the Micron Mobility network IF you plan to access Citrix from a mobile device. While physically located at a Micron site, visit the Wireless Mobility Network page for more information.
    • What to Expect: Be aware that it can take some time for your request to be fulfilled.
    • Additional Information: You will need to know the name of your computer at work in order to use the Remote Desktop option via Citrix.
  • If using a Micron-managed laptop, you should already have the AnyConnect VPN client installed on your laptop:
    • How to learn more: Visit the Remote Access site.  In December, 2012, Cisco AnyConnect was installed on all Micron-managed laptops.
  • Make sure you are using the appropriate version of Internet Explorer (currently IE8):
    • IE10 users have reported some issues when trying to connect to Micron remotely, even through Citrix. A workaround, if you have already upgraded to IE10, is to try Google’s Chrome browser.
  • Familiarize yourself with how to protect your computer.
    • How to protect your computer from viruses, worms, and spyware: Use the links on the Protecting Your Computer tab to learn more.
 

Please send comments, suggestions, and questions to the IS Service Desk.

Choosing a Method of Connection to Micron’s Network

Several operating systems are compatible with Micron’s Remote Access functionality:

  • Windows Platform - You must install the SoftID files for Windows XP, Vista, Windows 7 (See the SoftID Installation tab for details)
  • Mac Platform- You must install the SoftID files for Mac OS (See the SoftID Installation tab for details)
  • Nix (Linux and Unix) Platform – You must use a SecurID hardware fob because the SoftID token application will not work on these operating systems. Contact the IS Service Desk for more information.
  • Mobile Devices – Although not traditionally supported by Micron, some mobile devices can be used to connect to the Micron network. Note: You are still required to use a SoftID or SecureID hardware fob.

Please refer to the table below for preferred methods of connectivity.

System Type Computer Type Preferred Method for Connectivity
Non-Micron Managed Systems Computer Micron Network Use your SoftID/SecurID token and Citrix to access Micron data. 
Outlook Mail Only Use Outlook Web Access
Laptop Micron Network Use your SoftID/SecurID token and Citrix to access Micron data.
Outlook Mail Only Use Outlook Web Access
Mobile Device Micron Network

Use your SoftID/SecurID token and Citrix to access Micron data.

Note: If you download the Citrix Receiver Client, you can also use Citrix via a mobile device. See the Citrix tab for more information.

Outlook Mail Only

Use Outlook Web Access

Note: If your mobile device supports ActiveSync (almost all newer phones do), you can request access to Micron data on your personal mobile device and then synchronize your e-mail directly.  While at a Micron site, go to http://is.micron.com (alias: is) and search for the 'Personal Mobile Device Access Request' and then submit the request.

Micron Managed Systems Laptop Micron Network Use your SoftID/SecurID token and Cisco AnyConnect VPN Connection to access Micron data.
Outlook Mail Only Use Outlook Web Access

Mobile Device

Note: If you have a business justification, you can request a Corporate Mobile Device. While at a Micron site, go to http://is.micron.com (alias: is) and search for Corporate Mobile Device and then submit the request.

Micron Network Use your SoftID/SecurID token and Cisco AnyConnect to access Micron data.
Outlook Mail Only

Use Outlook Web Access

Note: If your mobile device supports ActiveSync (almost all newer phones do), you can request access to Micron data on your personal mobile device and then synchronize your e-mail directly.  While at a Micron site, go to http://is.micron.com (alias: is) and search for the 'Personal Mobile Device Access Request' and then submit the request.

 

Please send comments, suggestions, and questions to the IS Service Desk.

Installing RSA SecurID (SoftID) Files

Windows Platform - Install the SoftID Files for Windows XP, Vista, Windows 7 (RSASecurIDToken410.msi)

Mac Platform - Install the SoftID Files for Mac OS (RSASecurIDMac411.dmg) - Large file size

Nix Platform - Linux and Unix users must use a SecurID hardware fob because the SoftID token application will not work on these operating systems. Contact the IS Service Desk for more information.

Please send comments, suggestions, and questions to the IS Service Desk.

Citrix

Citrix is the preferred method for accessing Micron programs and files when you are off site using a non-Micron managed system. Be sure that you have met the requirements listed in the Prerequisites section of the Getting Started tab before performing the steps below to get connected to Micron via Citrix.

Note: If you need to use Citrix from a device other than a PC or laptop, you can also use Citrix XenApp and the Citrix Receiver. After you have requested to use your personally-owned mobile device to access the Micron network (you must make this request while physically located at a Micron site; see the Wireless Mobility Network page for details. Alias: Mobility), you can use the Citrix XenApp which enables any Windows application to be virtualized. You can also use the Citrix Receiver which enables you to use smart phone and tablet platforms, including Apple iOS, Android, and Blackberry. See Step 3 below for detailed instructions for downloading the Citrix Receiver client after your device is a part of the Micron Mobility Network.

Using Citrix to Connect to Micron Remotely

  1. From a browser window, in the Address field, type http://apps.micron.com/ and then press <Enter> on your keyboard.
  2. Perform ONE of the following:
    IF... THEN
    Citrix does not open
    • Go to Step 3 (the instructions to download the Citrix Receiver client will work whether you are using a 32-bit or 64-bit version of Internet Explorer)

      Note: To find out which version you are running, click Start >Control Panel > System and Security > System.  The system type displays.

    IMPORTANT: The software provided or linked to for Citrix access is only for use on your personally-owned desktop, notebook computers, or mobile devices that are used to access Micron. Do not download and install this software on Micron Corporate computers or notebooks that are managed and maintained by Micron Technology, Inc.

    Contact the IS Service Desk if you have questions.

    The Citrix Access Gateway log on screen displays
    • Go to Step 4 to log into Citrix
     
  3. Downloading the Citrix Receiver Client:

    If you do not have the Citrix Receiver Client already installed, you can download the client from Citrix directly: http://receiver.citrix.com/ (there is no cost associated with this download). Be sure to select the appropriate download for your specific platform. The default download option is for Windows. On the Citrix Receiver page, click the Find Citrix Receiver for other platforms link to display links for other operating systems and mobile devices.

  4. From the Citrix Access Gateway page, in the Login group box, complete the following fields:

    a. User name: Type your Micron username.
    b. Password: Type your Micron password.
    c. PIN + SecurID Code:

    SoftID Users: Enter ONLY the number that displays on the SoftID (do not enter your PIN).
    SecurID Hardware Fob Users
    : Enter your PIN plus the number that displays on the hardware fob (do not put a space between the PIN and the number from your physical device).

  5. Click the Log On button. The Citrix Applications portal displays with the My Applications tab selected by default.
  6. Double-click the Remote Desktop option (single or multi-monitor option) to open the Remote Desktop Connection dialog box.
    Note: You can also click any of the other options available to you via your Citrix account. If you want to add more applications to your Citrix account, you will need to do so while physically located at a Micron site (See the Citrix solutions site) for details. Alias: Citrix). If you want access to all programs and files that you normally have at your workstation, it is recommended that you use Remote Desktop.
  7. In the Computer field, type the name of your computer that you are remotely accessing.
    Example: joeusername1
  8. Click Connect. Remote Desktop starts.
  9. Select your computer from the thumbnail display list.
    Example: WINNTDOM\joeusername1
  10. In the Password field, type your Micron password, and then press <Enter> on the keyboard. The desktop of the computer you are accessing displays and you can use it as you normally do.
    Note: Remember that printing and audio capabilities are limited to the workstation you are accessing and not the computer you are using to connect to it.

Disconnecting from Remote Desktop and Logging out of Citrix

  1. From the Start menu, click Disconnect. Remote Desktop is disconnected and the workstation that you were accessing is now locked. The Citrix Applications portal re-displays.
  2. Click Log Off to log off from the portal. You are no longer logged into Citrix.

Please send comments, suggestions, and questions to the IS Service Desk.

Cisco AnyConnect VPN (Virtual Private Network)

Cisco’s AnyConnect Secure Mobility Client is the VPN (virtual private network) connection software that is used, primarily on Micron-owned and managed laptops, at Micron. Be sure that you have met the requirements listed in the Prerequisites section of the Getting Started tab before performing the steps below to get connected to Micron via AnyConnect.

Installation Information

In December, 2012, the AnyConnect VPN client was installed automatically on all Micron-managed laptops and is available for use.

  • If you are using a Micron-managed laptop, and for some reason, you do not have Cisco’s AnyConnect VPN installed on your system, use Setup @ Micron (SAM) to request AnyConnect.
    Or, if you are not physically located at a Micron site, you can download and install the standalone client package from this web site. See the specific instructions below as they pertain to the operating system you are using.
  • If you are using a non-Micron managed laptop, you can download and install the standalone client package from this web site. See the specific instructions below as they pertain to the operating system you are using.
  • If you are using any kind of mobile device (Micron-managed or not), you can download the Cisco AnyConnect client from the app store selection on your device. See the specific instructions below as they pertain to the operating system you are using. Note: When the VPN is connected using AnyConnect, data and battery-life are consumed.

IMPORTANT: There are a limited number of AnyConnect licenses available and Citrix is still the preferred method for connecting to Micron remotely when using a non-Micron managed system.

Windows Users: Download and install the AnyConnect standalone package directly to your Windows system:

  1. Click this link to install the package: anyconnect-win-3.1.02040-pre-deploy-k9.msi
  2. After successful installation of the package, open the Cisco AnyConnect Secure Mobility Client software that is now available from your Start menu.
  3. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC).  
  4. Follow the instructions in the QRC, starting on page 2.

Mac Users: Download and install the AnyConnect standalone package directly to your Mac system:

  1. Click this link to install the package: anyconnect-macosx-i386-3.1.02040-k9.dmg
    Note: If you are running Mountain Lion and have Gatekeeper enabled, you may receive an error message indicating that the package is from an unidentified developer. Right-click the installer, and then click Open. A pop-up window displays. Click Open again.
  2. The installer will prompt you to continue. Click Continue until you reach the Installation Type selection window.
  3. Select ONLY the VPN check box (Do not select Web Security, Diagnostic and Reporting Tool, or Posture), and then click Continue.
  4. Click Install.
    Note:
    You may be prompted to enter your administrator password, if so, enter it and continue to Step 5.
  5. After successful installation of the package, open the Cisco AnyConnect Secure Mobility Client software that is now available from your Launchpad.
  6. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC). 
  7. Follow the instructions in the QRC, starting on page 2.
    Note:
    Because you are using a Mac system, and they are considered ‘untrusted endpoints’, you may have to click OK to continue through a series of security messages.

    Please refer to the Mac VPN via Cisco AnyConnect Document for additional information when using an Apple product.

Linux/Unix Users: Download and install the AnyConnect standalone package directly to your Nix system:

Important:
AnyConnect supports ONLY standalone installations on Linux with only the following 32-bit Linux distributions:

  • Red Hat Enterprise Linux 5 Desktop (32-bit only)
  • Ubuntu 9.X, 10.X, and 11.X (32-bit only) Note: Other distributions may work, but are not currently supported.  Also, 64-bit versions are not yet supported, but installing the appropriate 32-bit libraries may enable Cisco AnyConnect to function on a 64-bit system.
  1. Click this link to install the package: anyconnect-predeploy-linux-3.1.02043-k9.tar.gz
  2. Use the tar command to uncompress the file:  tar-zxvf anyconnect-predeploy-linux-3.102043-k9.tar.gz.
  3. Change to the installer’s directory:  cd anyconnect-3.102043/vpn.
  4. As  root, or with sudo, run the VPN installer:  ./vpn_install.sh
  5. After successful installation of the package, open the Cisco AnyConnect Secure Mobility Client software that is now available from the applications menu (Dash on Ubuntu).
  6. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC). 
  7. Follow the instructions in the QRC, starting on page 2.

    Note: If an “Untrusted VPN Server Blocked” message displays, click Change Settings, and then deselect the Block connections to untrusted servers option. The next time that you connect, select the Connect Anyway option to bypass the security message.

Mobile Device Users: Download the Cisco AnyConnect client from your app store to your device.

Note: These instructions have only been tested on iPhones and Android phones. The actual steps may slightly differ from these instructions depending on the screen options your mobile device displays.

  1. From the app store on your phone, search for and download the Cisco AnyConnect Secure Mobility Client.
  2. After successful installation, open the Cisco AnyConnect Secure Mobility Client software that is now available from the list of apps on your device.
  3. If you receive a note that reads: Cisco AnyConnect Secure Mobility Client extends the Virtual Private Network (VPN) capabilities of your device. Do you want to enable this software? Touch OK. The next screen displays, indicating that AnyConnect VPN is OFF and the Status is Disconnected.
  4. In the Choose a connection… section, touch Add VPN Connection. The Add VPN Connection screen displays.
  5. In the Description field, type Micron.
  6. In the Server Address field, enter the server gateway closest to your physical location.

    Examples:

    Physical Location Server Address/Gateway
    Allen, Texas connect-altx.micron.com
    Boise connect.micron.com
    East Kilbride, UK connect-ekuk.micron.com
    Fab10 Singapore connect-fab10.micron.com
    Folsom connect-folca.micron.com
    Lehi connect-lehi.micron.com
    Longmont, CO connect-long.micron.com
    MTV connect-mava.micron.com
    Minneapolis, MN connect-mplsmn.micron.com
    MSB Singapore connect-sing.micron.com
    Tokyo, Japan connect-tkjp.micron.com
    Xi'an, China connect-xacn.micron.com

  7. Depending on your mobile device, do ONE of the following:
    • Touch OK.
    • Swipe the AnyConnect VPN toggle button from Off to On.
      Note: Your device will display a “Connecting” status, and then the Select Group screen displays.
  8. Select MicronMobile (Do NOT select the Micron Default option). The Authentication screen displays.
  9. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC).
  10. Follow the instructions in the QRC, starting on page 2, Step 4 (Log in with your security credentials).

Using the AnyConnect VPN to Connect to Micron Remotely
After you have the AnyConnect client installed, follow the instructions in the AnyConnect VPN Quick Reference Card to use AnyConnect to access Micron Remotely from your laptop.

Please send comments, suggestions, and questions to the IS Service Desk.

Outlook Web Access (OWA)

You can use Outlook Web Access if you only need to connect to your Micron mailbox and calendar. For more information about OWA, please visit the E-mail and Calendar site (alias: email). Be sure that you have met the requirements listed in the Prerequisites section of the Getting Started tab before performing the steps below to get connected to your Micron Outlook account.

Using OWA to Connect to Your Micron Outlook Account Remotely

  1. From a browser window, in the Address field, type https://mail.micron.com/owa/ and then press <Enter> on your keyboard. The OWA authentication page displays.
    Note: Be sure to include the ‘s’ in the https: portion of the URL. If only http: is used, the OWA authentication page will not display.
  2. In the Security section, select the type of computer you are using (Private or Public/Shared).
  3. In the Remote Access Credentials section, complete the following fields:
    1. User name: Type your Micron username.
    2. Passcode:
      SoftID Users: Enter ONLY the number that displays on the SoftID (do not enter your PIN).
      SecurID Hardware Fob Users: Enter your PIN plus the number that displays on the fob (do not put a space between the PIN and the number from your physical device).
  4. In the Internal Network Credentials section, type your Micron password in the Password field.
  5. Click Log On. The Outlook Web App opens.

Please send comments, suggestions, and questions to the IS Service Desk.

Protecting Your Computer

Micron recommends that you take measures to protect your computer from viruses, worms, and spyware.

Microsoft Security Resources

Microsoft’s Safety and Security Center

Microsoft Security Essentials

Online Scanner Services

If you do not have an anti-virus scan installed on your computer, you can access on-line scanning from the following sites.

These links take you from the Micron website to third-party sites. Micron is not responsible or liable for any content, advertising, products, or other materials on or available from a third-party site.

Norton Security Check

Trend Micro HouseCall

Free Anti-Virus Clients

If you do have Anti-Virus installed, you can download a free anti-virus client from the following sites.

These links take you from the Micron website to third-party sites. Micron is not responsible or liable for any content, advertising, products, or other materials on or available from a third-party site.

AVG Anti-Virus Free Edition

ClamWin

Please send comments, suggestions, and questions to the IS Service Desk.

Contact Information

For Micron team members traveling within the US, dial toll-free 888-363-2589 to reach the MTI service desk.

For Micron team members traveling outside of the US, use the following numbers with the appropriate corresponding country to reach the Micron Technology main site in Boise, Idaho. To reach the help desk, dial extension 83000.

Phone Number

Country

1800-629-718 Australia
0-800-71-766 Belgium
10800-7131056 China Netcom
10800-1301021 China Telecom
808-8-8053 Denmark
990-800-0029-9999 Finland
0-800-90-7135 France
0800-1814755 Germany
800-96-7447 Hong Kong
000-800-100-3378
India
1-809-31-5530 Israel Barak
1-809-25-2081
Israel Gldn Lns
800-87-1073
Italy (Direct to Bridge)
800-87-0361
Italy (Relay)
005-311-14696
Japan
00531-13-1205
Japan KDD
00308-131738
Korea Daycom
1-800-81-2977
Malaysia
800-1-5103
Norway
800-110-1069
Singapore
900-941-753
Spain
020-79-7105
Sweden
00801-14-8757
Taiwan
001-800-13-202-5065 Thailand
0800-328-2141
United Kingdom