Remote Access Overview

How Remote Access Works

• Remote Access Online Tutorial: View this short tutorial (~ 8 minutes) which provides an overview of Micron’s remote access functionality. You will learn what a SecurID/SoftID is, how to access remote resources, how to use Citrix to remotely access your Micron computer, and how to use Outlook Web Access (OWA).

Note: Cisco AnyConnect VPN is not covered in this tutorial. Please see the Cisco AnyConnect tab for more information about this remote access option. For additional information about Remote Access, please visit the Remote Access site (alias: remoteaccess) while at a Micron site.

Prerequisites to Using Remote Access

IMPORTANT: Prerequisites MUST be completed while you are physically located at a Micron site.

• You must already have Remote Access approval and an RSA SoftID (or a SecurID hardware fob).
  • How to Get Remote Access and a SoftID:  Use the Remote Access Request in Remedy to request both remote access to Micron’s network and a SoftID.  Note:  If you require a SecurID hardware fob, contact the IS Service Desk directly (this applies to Unix and Linux users).
  • What to Expect: Be aware that it can take some time for your request to be fulfilled. When your SoftID is issued, you will receive instructions for using the software token application. Be aware that part of the setup requires an authentication process which must take place at a Micron workstation.
  • Additional Information:  If you already have a SecurID hardware fob, you can use it, but you are encouraged to request a SoftID, because they are easier for Micron to manage.
• You must be able to access the Internet from the computer or device that you are using.
  • How to Get Access to the Internet:
    • Use a hard-wired connection – A wired connection means that your computer or device is physically plugged into a jack, typically via an Ethernet cable, that accesses a network.
    • Use a wireless connection - A wireless network allows wireless devices, such as laptops, to connect to a wired network within a building or campus.
• If using a non-Micron managed computer or laptop, you must have a Citrix account.
  • How to Get a Citrix Account: Use the Citrix Account Request in Remedy to request a new Citrix account or to modify the programs in your existing account.
  • What to Expect: Be aware that it can take some time for your request to be fulfilled.
  • Additional Information: You will need to know the name of your computer at work in order to use the Remote Desktop option via Citrix.
• If using a Micron-managed laptop, you should already have the AnyConnect VPN client installed on your laptop:
  • How to learn more: Visit the Remote Access site.  In December, 2012, Cisco AnyConnect was installed on all Micron-managed laptops.
• Make sure you are using the appropriate version of Internet Explorer (currently IE8):
  • IE10 users have reported some issues when trying to connect to Micron remotely, even through Citrix. A workaround, if you have already upgraded to IE10, is to try Google’s Chrome browser.
• Familiarize yourself with how to protect your computer.
  • How to protect your computer from viruses, worms, and spyware: Use the links on the Protecting Your Computer tab to learn more.

Please send comments, suggestions, and questions to the IS Service Desk.

Choosing a Method of Connection to Micron’s Network

Several operating systems are compatible with Micron’s Remote Access functionality:

• Windows Platform - You must install the SoftID files for Windows XP, Vista, Windows 7 (See the SoftID Installation tab for details)
• Mac Platform- You must install the SoftID files for Mac OS (See the SoftID Installation tab for details)
• Nix (Linux and Unix) Platform – You must use a SecurID hardware fob because the SoftID token application will not work on these operating systems. Contact the IS Service Desk for more information.
• Mobile Devices – Although not traditionally supported by Micron, some mobile devices can be used to connect to the Micron network. Note: You are still required to use a SoftID or SecureID hardware fob.

Please refer to the table below for preferred methods of connectivity.

Please send comments, suggestions, and questions to the IS Service Desk.

Installing RSA SecurID (SoftID) Files

Windows Platform - Install the SoftID Files for Windows XP, Vista, Windows 7 (RSASecurIDToken410.msi)

Mac Platform - Install the SoftID Files for Mac OS (RSASecurIDMac411.dmg) - Large file size

Nix Platform - Linux and Unix users must use a SecurID hardware fob because the SoftID token application will not work on these operating systems. Contact the IS Service Desk for more information.

Please send comments, suggestions, and questions to the IS Service Desk.

Citrix

Citrix is the preferred method for accessing Micron programs and files when you are off site using a non-Micron managed system. Be sure that you have met the requirements listed in the Prerequisites section of the Getting Started tab before performing the steps below to get connected to Micron via Citrix.

Using Citrix to Connect to Micron Remotely

1. From a browser window, in the Address field, type http://apps.micron.com/ and then press <Enter> on your keyboard.
2. Perform ONE of the following:

   IF...	THEN
   The Micron Applications via Citrix page displays with a Download Client message at the top	Go to Step 3 (the instructions to download the client will work whether you are using a 32-bit or 64-bit version of Internet Explorer) Note: To find out which version you are running, click Start >Control Panel > System and Security > System.  The system type displays. IMPORTANT: The software provided or linked to for Citrix access is only for use on your personally-owned desktop or notebook computers that are used to access Micron. Do not download and install this software on Micron Corporate computers or notebooks that are managed and maintained by Micron Technology, Inc. Contact the IS Service Desk if you have questions.
   The Citrix Access Gateway log on screen displays (with no messages)	Go to Step 4 to log into Citrix

    
3. Downloading the Citrix Receiver Client:
   

   a. Click the Citrix license agreement link on the Download Client message to read it.
   b. Click the check box to confirm that you have read, understand, and accept the terms of the agreement.
   c. Click the Download button.
   Note: The system may display a message indicating that the client is already installed. If so, on the right side of the screen, under Other Options, click the Already Installed link. A new page displays listing your current Citrix Profile applications. Close and restart the browser. The download option should not display and you can continue to Step 4.
   d. The system will prompt you to run or save the Citrix Online Plugin Web.exe file. Click Run.
   Note: You may need to allow ActiveX Control. If so, click the Information bar (highlighted in yellow at the top of the web page), and then select Run ActiveX Control from the menu. Depending on your User Account Control (UAC) settings, you may also need to authorize a series of UAC pop-up windows. Click OK or YES to continue the process when these pop-up windows display.
   e. When the Citrix Receiver pop-up window displays the message: Installation completed successful, click OK.
   f. If you are prompted to restart your web browser, perform Step 1 of these instructions again to open the Citrix Access Gateway page, otherwise go to Step 4 of these instructions to log into Citrix.

Troubleshooting Tips: If you do not have the Citrix Receiver Client installed and the Download option does not display when you first open the Citrix page, you can download the client from Citrix directly: http://receiver.citrix.com/ (there is no cost associated with this download). You can also click the Problems Connecting? link located in the bottom-right corner of the Micron Applications via Citrix screen. Follow the instructions that display.

4. From the Citrix Access Gateway page, in the Login group box, complete the following fields:
   

   a. User name: Type your Micron username.
   b. Password: Type your Micron password.
   c. PIN + SecurID Code:

SoftID Users: Enter ONLY the number that displays on the SoftID (do not enter your PIN).
SecurID Hardware Fob Users: Enter your PIN plus the number that displays on the hardware fob (do not put a space between the PIN and the number from your physical device).


5. Click the Log In button. The Citrix Applications portal displays.
6. Double-click the Remote Desktop option (single or multi-monitor option) to open the Remote Desktop Connection dialog box.
   Note: You can also click any of the other options available to you via your Citrix account. If you want access to all programs and files that you normally have at your workstation, it is recommended that you use Remote Desktop.
7. In the Computer field, type the name of your computer that you are remotely accessing.
   Example: joeusername1
8. Click Connect. Remote Desktop starts.
9. Select your computer from the thumbnail display list.
   Example: WINNTDOM\joeusername1
10. In the Password field, type your Micron password, and then press <Enter> on the keyboard. The desktop of the computer you are accessing displays and you can use it as you normally do.
    Note: Remember that printing and audio capabilities are limited to the workstation you are accessing and not the computer you are using to connect to it.

Disconnecting from Remote Desktop and Logging out of Citrix

1. From the Start menu, click Disconnect. Remote Desktop is disconnected and the workstation that you were accessing is now locked. The Citrix Applications portal re-displays.
2. Click Log Off to log off from the portal. You are no longer logged into Citrix.

Please send comments, suggestions, and questions to the IS Service Desk.

Cisco AnyConnect VPN (Virtual Private Network)

Cisco’s AnyConnect Secure Mobility Client is the VPN (virtual private network) connection software that is used, primarily on Micron-owned and managed laptops, at Micron. Be sure that you have met the requirements listed in the Prerequisites section of the Getting Started tab before performing the steps below to get connected to Micron via AnyConnect.

Installation Information

In December, 2012, the AnyConnect VPN client was installed automatically on all Micron-managed laptops and is available for use.

• If you are using a Micron-managed laptop, and for some reason, you do not have Cisco’s AnyConnect VPN installed on your system, use Setup @ Micron (SAM) to request AnyConnect.
  Or, if you are not physically located at a Micron site, you can download and install the standalone client package from this web site. See the specific instructions below as they pertain to the operating system you are using.
• If you are using a non-Micron managed laptop, you can download and install the standalone client package from this web site. See the specific instructions below as they pertain to the operating system you are using.
• If you are using any kind of mobile device (Micron-managed or not), you can download the Cisco AnyConnect client from the app store selection on your device. See the specific instructions below as they pertain to the operating system you are using. Note: When the VPN is connected using AnyConnect, data and battery-life are consumed.

IMPORTANT: There are a limited number of AnyConnect licenses available and Citrix is still the preferred method for connecting to Micron remotely when using a non-Micron managed system.

Windows Users: Download and install the AnyConnect standalone package directly to your Windows system:

1. Click this link to install the package: anyconnect-win-3.1.02040-pre-deploy-k9
2. After successful installation of the package, open the Cisco AnyConnect Secure Mobility Client software that is now available from your Start menu.
3. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC).  
4. Follow the instructions in the QRC, starting on page 2.

Mac Users: Download and install the AnyConnect standalone package directly to your Mac system:

1. Click this link to install the package: anyconnect-macosx-i386-3.1.02040-k9
   Note: If you are running Mountain Lion and have Gatekeeper enabled, you may receive an error message indicating that the package is from an unidentified developer. Right-click the installer, and then click Open. A pop-up window displays. Click Open again.
2. The installer will prompt you to continue. Click Continue until you reach the Installation Type selection window.
3. Select ONLY the VPN check box (Do not select Web Security, Diagnostic and Reporting Tool, or Posture), and then click Continue.
4. Click Install.
   Note: You may be prompted to enter your administrator password, if so, enter it and continue to Step 5.
5. After successful installation of the package, open the Cisco AnyConnect Secure Mobility Client software that is now available from your Launchpad.
6. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC). 
7. Follow the instructions in the QRC, starting on page 2.
   Note: Because you are using a Mac system, and they are considered ‘untrusted endpoints’, you may have to click OK to continue through a series of security messages.
   
   Please refer to the Mac VPN via Cisco AnyConnect Document for additional information when using an Apple product.

Linux/Unix Users: Download and install the AnyConnect standalone package directly to your Nix system:

Important: AnyConnect supports ONLY standalone installations on Linux with only the following 32-bit Linux distributions:

• Red Hat Enterprise Linux 5 Desktop (32-bit only)
• Ubuntu 9.X, 10.X, and 11.X (32-bit only) Note: Other distributions may work, but are not currently supported.  Also, 64-bit versions are not yet supported, but installing the appropriate 32-bit libraries may enable Cisco AnyConnect to function on a 64-bit system.

1. Click this link to install the package: anyconnect-predeploy-linux-3.1.02043-k9.tar.gz
2. Use the tar command to uncompress the file:  tar-zxvf anyconnect-predeploy-linux-3.102043-k9.tar.gz.
3. Change to the installer’s directory:  cd anyconnect-3.102043/vpn.
4. As  root, or with sudo, run the VPN installer:  ./vpn_install.sh
5. After successful installation of the package, open the Cisco AnyConnect Secure Mobility Client software that is now available from the applications menu (Dash on Ubuntu).
6. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC). 
7. Follow the instructions in the QRC, starting on page 2.
   
   Note: If an “Untrusted VPN Server Blocked” message displays, click Change Settings, and then deselect the Block connections to untrusted servers option. The next time that you connect, select the Connect Anyway option to bypass the security message.

Mobile Device Users: Download the Cisco AnyConnect client from your app store to your device.

Note: These instructions have only been tested on iPhones and Android phones. The actual steps may slightly differ from these instructions depending on the screen options your mobile device displays.

1. From the app store on your phone, search for and download the Cisco AnyConnect Secure Mobility Client.
2. After successful installation, open the Cisco AnyConnect Secure Mobility Client software that is now available from the list of apps on your device.
3. If you receive a note that reads: Cisco AnyConnect Secure Mobility Client extends the Virtual Private Network (VPN) capabilities of your device. Do you want to enable this software? Touch OK. The next screen displays, indicating that AnyConnect VPN is OFF and the Status is Disconnected.
4. In the Choose a connection… section, touch Add VPN Connection. The Add VPN Connection screen displays.
5. In the Description field, type Micron.
6. In the Server Address field, enter the server gateway closest to your physical location.

   Examples:

   Physical Location	Server Address/Gateway
   Allen, Texas	connect-altx.micron.com
   Boise	connect.micron.com
   East Kilbride, UK	connect-ekuk.micron.com
   Fab10 Singapore	connect-fab10.micron.com
   Folsom	connect-folca.micron.com
   Lehi	connect-lehi.micron.com
   Longmont, CO	connect-long.micron.com
   MTV	connect-mava.micron.com
   Minneapolis, MN	connect-mplsmn.micron.com
   MSB Singapore	connect-sing.micron.com
   Tokyo, Japan	connect-tkjp.micron.com
   Xi'an, China	connect-xacn.micron.com

7. Depending on your mobile device, do ONE of the following:
   • Touch OK.
   • Swipe the AnyConnect VPN toggle button from Off to On.
     Note: Your device will display a “Connecting” status, and then the Select Group screen displays.
8. Select MicronMobile (Do NOT select the Micron Default option). The Authentication screen displays.
9. Refer to the Using the AnyConnect VPN to Connect to Micron Remotely section below, and click the link to the AnyConnect VPN Quick Reference Card (QRC).
10. Follow the instructions in the QRC, starting on page 2, Step 4 (Log in with your security credentials).

Using the AnyConnect VPN to Connect to Micron Remotely
After you have the AnyConnect client installed, follow the instructions in the AnyConnect VPN Quick Reference Card to use AnyConnect to access Micron Remotely from your laptop.

Please send comments, suggestions, and questions to the IS Service Desk.

Outlook Web Access (OWA)

You can use Outlook Web Access if you only need to connect to your Micron mailbox and calendar. For more information about OWA, please visit the E-mail and Calendar site (alias: email). Be sure that you have met the requirements listed in the Prerequisites section of the Getting Started tab before performing the steps below to get connected to your Micron Outlook account.

Using OWA to Connect to Your Micron Outlook Account Remotely

1. From a browser window, in the Address field, type https://mail.micron.com/owa/ and then press <Enter> on your keyboard. The OWA authentication page displays.
   Note: Be sure to include the ‘s’ in the https: portion of the URL. If only http: is used, the OWA authentication page will not display.
2. In the Security section, select the type of computer you are using (Private or Public/Shared).
3. In the Remote Access Credentials section, complete the following fields:
   
   1. User name: Type your Micron username.
   2. Passcode:
      SoftID Users: Enter ONLY the number that displays on the SoftID (do not enter your PIN).
      SecurID Hardware Fob Users: Enter your PIN plus the number that displays on the fob (do not put a space between the PIN and the number from your physical device).
4. In the Internal Network Credentials section, type your Micron password in the Password field.
5. Click Log On. The Outlook Web App opens.

Please send comments, suggestions, and questions to the IS Service Desk.

Protecting Your Computer

Micron recommends that you take measures to protect your computer from viruses, worms, and spyware.

Microsoft Security Resources

Microsoft’s Safety and Security Center

Microsoft Security Essentials

Online Scanner Services

If you do not have an anti-virus scan installed on your computer, you can access on-line scanning from the following sites.

These links take you from the Micron website to third-party sites. Micron is not responsible or liable for any content, advertising, products, or other materials on or available from a third-party site.

Norton Security Check

Trend Micro HouseCall

Free Anti-Virus Clients

If you do have Anti-Virus installed, you can download a free anti-virus client from the following sites.

These links take you from the Micron website to third-party sites. Micron is not responsible or liable for any content, advertising, products, or other materials on or available from a third-party site.

AVG Anti-Virus Free Edition

ClamWin

Please send comments, suggestions, and questions to the IS Service Desk.

Contact Information

For Micron team members traveling within the US, dial toll-free 888-363-2589 to reach the MTI service desk.

For Micron team members traveling outside of the US, use the following numbers with the appropriate corresponding country to reach the Micron Technology main site in Boise, Idaho. To reach the help desk, dial extension 83000.